Back to Base Alarm Monitoring
Back to base alarm monitoring is a service Australian Security Company offer provided that your home or business has a functioning alarm system. Should your premises not have a functioning Alarm System, our team would be glad to visit your site and offer a obligation free assessment to ensure your security requirements are handled professionally.
Back to base alarm monitoring allows your alarm system to communicate to our 24 hours a day & 7 days a week alarm monitoring control centre. This communication allows the Australian Security Company to act on all signals immediately. Our integrated state-of-the-art control centre located on the Gold Coast and is fully Grade A1 compliant. This includes having all the required redundant systems and equipment in place. One of Australian Security Company’s key success differentiators is having our own in-house back to base alarm monitoring centre that has been servicing our clientele since 1983. In fact, the average period of employment for our control centre agents is over 15 years, which is why they treat our clients as family and not numbers.
Having the alarm monitoring as an in-house service means we do not rely on a third party to service our clients, unlike most security companies – when comparing security companies that may be provisioned to secure you, your family or staff’s security, check whether their alarm monitoring is done in-house.
When Australian Security Company monitors your alarm, you can rest assured that your alarm system is being carefully observed 24 hours a day, seven days a week. Knowledgeable, friendly and helpful, our staff are fully trained and licensed. We also have proficient crime fighting forces who proactively combat crime to protect your home or business. This team’s first priority is always the personal safety of your family, management, staff and clients, closely followed by the security of your home or business.
As part of our service, we customise your alarm response instructions to suit your needs. This includes who you want notified when your alarm triggers and when you need a patrol officer.
If someone accesses your business alarm outside of your normal operating hours, you can even select who you want notified about it.
Polling rates & Alarm Monitoring Fee’s
Australian Security Company will always consider what our clients want and tailor a solution accordingly. Understanding what an Alarm Poll rate is and the subsequent effect on your security is essential in determining what level of security your premises requires as well as matching the level of security to your budget.
Like any electronic device your alarm system is prone to malfunctioning, ‘giving-up’ or just not operating as it should. As a precaution it is always suggested that your alarm system is serviced at least once a year however to ensure that your alarm system is functioning throughout the year, there is a function programmed into the alarm panel which sends a ‘test’ signal (poll) to our alarm monitoring centre. This ensures that the alarm panel is working & communicating. Should Australian Security Company not receive this ‘test’ signal, our trained control centre operators will follow our standard operating procedures and make contact with you to inform that the alarm system is not communicating.
The level of security your site requires determines the frequency of the poll rate, Australian Security Company offers:
- Telephone monitoring – 24 hour poll rate
With the onset of NBN, and the requirement for a GPRS device (see our NBN page for more information) the following increased poll rates are in effect:
- GPRS monitoring – 12 hour poll rate
- GPRS monitoring – 1 hour poll rate
- GPRS monitoring – 2 minute poll rate
Our security specialists will be more than happy to assist, discuss with you which is the best solution for your premises as well as offer an obligation free security assessment should you require.
Please contact our offices or leave your contact details below and we will call you back.